Testimonials
Sean McMullen
Great western apparel and boot store in East Village. The boot selection was vast. Prices were reasonable and the service was very good.Julia, the sales associate, spent a lot of time helping my son find the right pair of cowhide boots.Alcala's has been in business for over 50 years, so it is a well established small business.Reply
Lucy Eubanks
Alcala’s offers free fast alterations on everything they sell. They will make sure your jeans, jacket, chaps, hat, etc. fit just right in about a week or less. They also offer hat cleaning and shaping (which I believe costs around $7). All the staff there are knowledgeable and helpful, especially Maria and Jessica. It is always a treat to visit Alcala’s and I’m happy to support this small business over Amazon or other stores that do not offer alternations or genuinely care that you’re happy with your purchase.
*Alcala’s offers free alterations on everything except sale items.
Gabrielle
This place is wonderful! They have an excellent selection of western wear and all kinds of beautiful unique pieces. The staff is so welcoming and made us feel right at home, answering any questions we had. This place is run by great people and I highly recommend this to anyone looking for authentic western wear.
Alcalas Gift Card
- Regular Price
- $100.00
- Sale Price
- $100.00
- Regular Price
Sold Out
- Unit Price
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Not sure what to get that special someone? Let them decide by giving them a gift card to Alcala's Western Wear. You choose the amount and they shop until they drop.
Effective for all sales made on January 8, 2014, and onwards.
We offer a refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be eligible for a refund or exchange of any kind.
Eligibility for Refunds and Exchanges:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded; sale items cannot be refunded.
- All returns must have a return authorization number (R.A.#). Please call or email us with a reason for return, invoice number, and date of purchase.
- Boots worn on pavement will NOT be accepted.
- Defective items need to be returned with their original packaging within 30 days.
- All returns without an R.A.# will be returned.
Online Orders:
Refunds for online orders may take 3 to 5 business days to process.
Sale Items 50% Off:
All items that are 50% off are considered final sales and cannot be returned or exchanged.
Exchanges/Returns:
Send the item back to us at:
Alcala's Western Wear
c/o Internet Exchanges/Returns
1733 W. Chicago Ave
Chicago, IL 60622
Include a packing slip with your name, phone number, size, and description of the item you need to exchange. Please include your order number if you have it. Upon receipt of your return, we will email you on the status of your exchange (we may have to re-order the size you need). You will be charged for freight and/or special ordering costs we incur during the exchange. All returns must be insured by the customer in case of a lost package.
Refunds:
Send the item back to us at:
Alcala's Western Wear
c/o Internet Refunds
1733 W. Chicago Ave
Chicago, IL 60622
Include a packing slip with your name, order number, and the reason for your return. Expect a full refund only if the return is a result of our error. If it is not, expect a refund for the item less the shipping costs that we incur during the transaction. If you have questions regarding our Returns Policy, please email us at boots@alcalas.com.